Returns and Exchange Policy

Refund & Cancellation Policy

At AROVIA, we aim to provide a smooth and reliable shopping experience. Please read the following policy carefully before placing your order.

Order Cancellation

Customers can request cancellation of an order before it has been shipped.

To request cancellation, please get in touch with us as soon as possible through our customer support email or WhatsApp/contact number available on our website.

Once an order has been shipped, cancellation may not be possible.

Damaged, Defective or Incorrect Product

If you receive a product that is damaged, defective, or different from what you ordered, please get in touch with us within **72 hours of delivery**.

For faster resolution, please provide:

* Your order number
* Clear photographs of the received product
* Photographs of the packaging
* A short unboxing video, if available
After reviewing the request, we may offer a replacement, refund, or another appropriate resolution depending on the issue.

Return & Replacement

Products may be eligible for return or replacement only in cases such as:

* Product received damaged
* Product received defective
* Wrong product received
* Missing item from the order

Products that have been used, burned, damaged after delivery, or altered by the customer may not be eligible for return or replacement.

Certain products may be non-returnable for hygiene, safety, or product-specific reasons. Any such restriction will be mentioned on the relevant product page.

Refunds

If a refund is approved, the refund will generally be processed to the original payment method used for the order.

The time taken for the amount to reflect in the customer's account may depend on the customer's bank, card issuer, UPI provider, or payment service provider.

Refund Processing

Once the refund is approved, AROVIA will initiate the refund from our side. The actual credit time may vary depending on the payment method and financial institution.

Shipping Charges

Shipping charges, where applicable, may not be refundable unless the return or refund is due to a damaged, defective, incorrect, or incomplete order caused by AROVIA.

Contact Us

For cancellation, return, replacement, or refund-related queries, please contact our customer support through the contact details provided on our website.

@AROVIA
Surat, Gujarat, India
Email: [Smilequeen2406@gmail.com]
Phone: [9904426188]

Last Updated: October 2026