FAQ

Frequently Asked Questions

Last Updated: 08 October 2026

1. What is Arovia.shop?

Arovia.shop is an online fragrance and home décor store offering thoughtfully curated scented candles and home fragrance products designed to create a warm, elegant, and relaxing atmosphere.

2. Can I purchase products from Arovia.shop?

Yes.

Products available on Arovia.shop can be purchased directly through our online store, subject to product availability.

3. How can I place an order?

Simply browse our products, select the product you wish to purchase, add it to your cart, and proceed through the checkout process.

4. What payment methods are available?

Available payment methods are displayed during checkout. Payment options may vary depending on your location and the payment services available on the website.

5. How long does delivery take?

Orders generally require 1–3 business days for processing. After dispatch, estimated delivery is generally 5–9 working days.

Delivery times may vary because of courier delays, public holidays, high order volumes, natural calamities, or other circumstances beyond our control.

6. Can I track my order?

Yes.

Once your order has been shipped, we will provide a tracking number through the shipping confirmation information. Please allow up to 48 hours for tracking information to become available.

7. Can I return or exchange my order?

We generally do not accept returns or exchanges for products delivered correctly and in perfect condition.

If you receive a product that is damaged, broken, defective, or different from what you ordered, please contact us within 72 hours of delivery. A continuous unboxing video and photographs may be required to verify damage or an incorrect delivery.

Approved cases may be eligible for a replacement according to our Returns and Exchange Policy.

8. Do you provide refunds?

For correctly delivered products that match the order and arrive in good condition, we generally do not provide refunds.

For damaged, defective, or incorrect products, we generally provide a replacement after verification and approval.

9. Where is Arovia.shop based?

Arovia.shop is based at:

Anupam - The Business Hub
Yogi Chowk Ground, Chikuwadi,
Nana Varachha, Surat, Gujarat 395011

10. How can I contact Arovia.shop?

For questions regarding products, orders, shipping, returns, or other inquiries, contact us at:

Email: Smilequeen2406@gmail.com

Working Hours: Monday–Friday, 10:00 AM–7:00 PM

11. Can product colours or appearance vary?

We make reasonable efforts to display our products and their colours accurately. However, the appearance of colours, designs, and packaging may vary depending on photography, lighting, manufacturing variations, and your device or screen settings.

12. Can the website policies change?

Yes. We may update our website content, policies, products, prices, and services when necessary. The latest update date will be displayed on the relevant page.

13. Where can I find more information?

For complete information, please review our:

  • Privacy Policy
  • Terms of Service
  • Shipping Policy
  • Returns and Exchange Policy

Arovia.shop — The Art of Fragrance.